More Hertz EV pain: Customers OVERCHARGED because cars were UNDERCHARGED!! | MGUY Australia



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27 Comments

  1. Miss soled a diesel.
    Miss soled an EV. (Lieing about its range)
    Miss hired a car. (Renting it on an agreement that could not be met by the customer)
    The legal actions that could come up in the future.

  2. this does not match my California experience. Almost a year ago, I rented a Hertz Polestar 2 for a month, but I now suppose it was fortunate for me that the car had about 59% charge when I picked it up. I got it in writing that I could return it with any charge state above 50%. Also when I dug into the system config, charge max was locked not at 90 but 80! Well, it was when I picked it up, and it was when I turned it in …

    Anyway my month long "test drive" of a Polestar 2 left me a good opinion of the vehicle, and I learned a great deal about charge points. I was fortunate to find one an easy walk from where I was working. Over the course of a month assignment, I tried out several other charge points, and learned of the necessity to have a slow charge available that's a reasonable parking spot for someplace you spend significant time.

    I actually wanted to drive it home from southern California to San Jose, but the Hertz charges for one-way were prohibitive. Something like 3-4 times the price of renting a Mazda 3 for the exact same trip. Add in the logistics of time spent recharging, and I dropped that "adventure" from my travel plans.

    Polestar 2 is a nice car if you don't have to buy it or insure it.

  3. Company like Hertz went full in to the madness because all this free government money, but soon realized this free money wouldn't cover the costs like repair etc. To recuperate that loss, they naturally pulled tricks on their costumers like not able to charge beyond 90% and let them pay a horrendous fee because it isn't topped up to full charge.

  4. I was given a Polestar POS in Scotland by Hertz. No spare tire while driving in the Grampian. Only 80% charged. The real problem was Scottish government . You have to have a special account started with them, fund it, then wait up to 3 days to receive your special debit card to charge the EV. I had just enough power to return the EV then left Scotland after 2days. Bloody third world.

  5. I used Hertz once. When I returned the car, the office was closed, so I had to put the keys in the key drop off box. They billed me for not returning the car "properly". Deception is part of their business model.

  6. Hertz used to be a great company. I would rent and return the cars hassle free multiple times a year. A couple of years ago they struck me with a damage charge ($900) for a few dings that a prior customer left. I appealed and complained with not result. Since then, I will NEVER use Hertz again. Also, I will NEVER leave a car rental lot without about 20 or so photos and hassling the attendant to document EVERY chip and scratch. They hate it and tell me they wouldn't charge me, but I got my experience as motivation to make them work. Plus, your credit card rental car coverage wants pre-rental documentation for a claim. No more drive and go for me.

  7. I've used TURO for a Tesla a couple of times. I prepaid and the guy still billed me for the charge post rental. I said, excuse me. I prepaid and never touched a charger. I finally had to escalate and challenge the charge with TURO or lose the ability due to a deadline on post rental invoices. He was stringing me along hoping I would wait for him to "look into it". He did take it off as part of the TURO policy is that hosts cannot charge for gas or charging when you have prepaid. The second rental (different host and city) time the guy dropped it off almost empty for the start of my rental. He had included one free Tesla Supercharge with the rental, but I made sure he knew beforehand that my first charge was not going to count as the FREE one. I had an appointment close to when I picked up the car, so I had to charge after. I was on less than 10% and near panic when I finally found a local charger that worked and was available. Most of the ChargePoint chargers on their app were in private parking garages with no public access and the Tesla Chargers were just out of range. Fun car, a hassle to charge in an unfamiliar city. Like he said, stick to an ICE vehicle. The one exception would be a small city, short rental, and a return at any charge.

  8. I hired a Polestar from East Coast Car Rentals at Sydney Airport. Their policy allows you to bring it back with no charges as long as its above 20%

  9. Anybody that gets involved with EV's, must of thought their parents were talking out of their arse, when they said "don't play with electricity, you will get hurt".

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